Terms and Conditions

Welcome to Soil and Scent. By using our website or purchasing our products, you agree to the following Terms and Conditions.

1. Use of Website

• You must be 18 years or older to place an order on our website.

• You agree to use our website only for lawful purposes.

• You are responsible for keeping your account information and password secure.

2. Products and Availability

• We make every effort to provide accurate product descriptions, images, and prices.

• Since our products are handcrafted, there may be slight variations in colour, texture, finish, or appearance.

• Products are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.

3. Orders and Payment

• Placing an order means you agree to purchase the selected products at the displayed price.

• We accept the payment methods available on our website, including UPI, debit/credit cards, net banking, and Cash on Delivery (where available).

• We reserve the right to cancel or refuse an order in cases such as product unavailability, incorrect pricing or product information, or suspected fraudulent activity.

4. Shipping and Delivery

• Orders are generally dispatched within 3–4 business days.

• Delivery time depends on the delivery location and courier service.

• Delivery timelines may be affected by public holidays, natural calamities, courier delays, or other circumstances beyond our control.

• Please refer to our Shipping Policy for detailed information about delivery timelines and charges.

5. Damaged, Incorrect or Replacement Claims

• If you receive a damaged, broken, or incorrect product, please report the issue within 24 hours of receiving the order.

• A proper unboxing video is mandatory for damage or breakage claims.

• Replacement or exchange will be provided subject to verification and eligibility.

• Please refer to our Replacement & Exchange Policy for complete details.

6. Returns and Refunds

• As our products are handcrafted, we do not accept returns simply due to a change of mind or personal preference.

• Refunds, replacements, or exchanges will only be provided where applicable under our Replacement & Exchange Policy.

• Where a refund is approved, it will generally be processed to the original payment method.

7. Intellectual Property

• All content on the Soil and Scent website, including logos, photographs, product images, text, designs, and graphics, belongs to Soil and Scent or its respective owners.

• No content may be copied, reproduced, modified, or used for commercial purposes without our prior written permission.

8. Limitation of Liability

• Soil and Scent will not be responsible for indirect or consequential losses arising from the use of our website or products.

• Our liability for any claim relating to a purchase will be limited to the amount paid for the product concerned.

9. Changes to These Terms

• We may update these Terms and Conditions from time to time.

• Any changes will be published on this page.

• Continued use of our website after changes are published means you accept the updated Terms and Conditions.

10. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Email: soilandscent@gmail.com
Website: Soil and Scent