Refund policy

Every Soil and Scent creation is thoughtfully handcrafted and carefully packed with love. Each piece goes through strict quality checks and is wrapped in premium protective packaging to ensure it reaches you safely, beautifully, and in perfect condition.

                    No Return or No refund 

As part of our quality assurance policy, we do not accept returns or issue refunds for products that are delivered in perfect condition and as per the order placed.

 

    If Your order Arrives Damaged or Incorrect

While we take every care to ensure your order reaches you safely, in the unlikely event that you receive:

  • A damaged or broken product
  • An incorrect product that differs from what you ordered

We’ll be happy to provide a replacement or exchange of equal value.

Your satisfaction matters to us, and we’re committed to making your shopping experience with Soil and Scent a pleasant one.

 

Mandatory Requirements for Replacement Claims

To help us resolve any issue quickly and smoothly, please ensure the following requirements are met:

1. Unboxing Video — Mandatory

  • Record a continuous unboxing video before opening the parcel.

  • The package must be shown sealed and exactly as received.

  • Ensure the shipping label and outer packaging are clearly visible in the video.

  • Continue recording while opening the package and checking the product.

2. Clear Photographic Evidence

  • Provide clear, high-quality photographs showing the damage or the incorrect product received.

  • For damaged products, please capture the affected areas from multiple angles where possible.

3. Report Within 24 Hours

  • Any damage, breakage, or incorrect product must be reported within 24 hours of receiving the parcel.

How to Report an Issue

Please email us at soilandscent@gmail.com with:

  • Order number

  • Unboxing video as per the guidelines above

  • Clear photographs of the damaged or incorrect product

Once we receive your claim, our team will review and verify the details. If the claim meets our eligibility criteria, we will arrange a replacement or exchange of equal value at the earliest possible time.

Important Notes

  • A proper unboxing video is mandatory for all damage or breakage claims. Claims without a valid unboxing video will not be processed.

  • Sale items and discounted products are not eligible for replacement or exchange, except in cases of damage during transit.

  • Customized orders are not eligible for replacement or exchange, except in cases of damage during transit.

  • Replacement or exchange is subject to verification and product availability.

We truly value your trust and take pride in creating products worthy of your special moments and celebrations. Thank you for choosing Soil and Scent.