Frequently Asked Questions – Soil and Scent
About Soil and Scent
1. What is Soil and Scent?
Soil and Scent is a candle and home-fragrance brand creating thoughtfully designed scented candles, decorative candles, gifting products, and custom candle orders. Our products are designed to bring fragrance, warmth, and nature-inspired aesthetics into your home.
2. What type of candles does Soil and Scent offer?
We offer a variety of scented and decorative candles, including jar candles, floral candles, pillar candles, mandala candles, bubble candles, bouquet candles, and other handcrafted candle designs. We also create customized candles and gifting sets for special occasions.
3. Are Soil and Scent candles handmade?
Yes. Our decorative and customized candles are carefully crafted in small batches, with attention to their shape, finish, fragrance, and overall presentation.
Wax & Candle Ingredients
4. What wax is used in Soil and Scent candles?
We primarily use soy wax for our scented candles. Soy wax is a plant-based wax that provides a smooth finish and is well suited for fragranced candles.
5. Are soy wax candles better than paraffin candles?
Soy wax is a plant-based alternative to paraffin wax and is popular among customers looking for candles made from renewable plant-derived waxes. Candle performance, however, also depends on the wick, fragrance load, vessel, and formulation.
6. Are Soil and Scent candles eco-friendly?
We aim to make more thoughtful product and packaging choices by using plant-based waxes where appropriate and exploring sustainable materials and packaging options. Sustainability can vary by product, so please check the individual product description for specific material information.
7. Do your candles contain fragrance?
Yes. Our scented candles are made using carefully selected candle fragrances. Available fragrances may vary depending on the product and collection.
Fragrance & Scent
8. What candle fragrances are available?
Our fragrance range can include floral, lavender, chocolate-inspired, fresh, and other fragrance profiles. Fragrance availability may vary by product. Please check the individual product page for the currently available options.
9. How strong is the fragrance of your candles?
Fragrance intensity depends on the candle size, fragrance profile, room size, and how the candle is burned. A smaller room generally allows the fragrance to become noticeable more quickly.
10. Do scented candles make a room smell good?
Yes. When burned correctly, a scented candle releases fragrance into the surrounding space and can create a pleasant ambience. For the best experience, choose a candle size and fragrance strength appropriate for your room.
11. Can I choose a different fragrance for my candle?
Selected products may be available with fragrance choices. For customized orders, you can contact us to discuss available fragrance options.
Candle Care & Burning
12. How should I burn a candle for the first time?
For the first burn, allow the wax to melt sufficiently across the surface of the candle. This helps establish an even melt pool and can reduce tunnelling during subsequent burns.
13. How long should I burn a candle at one time?
For safe and effective candle use, avoid burning a candle continuously for extended periods. A typical burn session of around 2–4 hours is generally suitable, depending on the candle size and manufacturer's instructions.
14. Why is my candle tunnelling?
Tunnelling occurs when the candle burns down the centre while leaving unmelted wax around the sides. It can happen when the candle is extinguished too soon during early burns or when the wick is not appropriate for the candle.
15. Should I trim the candle wick?
Yes. Trim the wick to approximately 5 mm before each burn, once the candle has completely cooled. Keeping the wick trimmed helps promote a more controlled flame and cleaner burn.
16. Why is my candle flame too large?
A large flame can be caused by a wick that is too long, excess carbon buildup, drafts, or other burning conditions. Extinguish the candle, allow it to cool, and trim the wick before the next burn.
17. Can I leave a candle burning when I leave the room?
No. Never leave a burning candle unattended. Keep candles away from curtains, paper, children, pets, and other flammable materials.
18. Where should I place a candle?
Place your candle on a stable, heat-resistant, level surface away from drafts and anything that can catch fire. Do not place a burning candle near curtains, fans, air conditioners, or other sources of moving air.
Candle Gifting
19. Are Soil and Scent candles suitable for gifting?
Yes. Our candles are designed to work well as gifts for birthdays, anniversaries, weddings, housewarmings, festive occasions, corporate gifting, return gifts, and other celebrations.
20. Do you offer candle gift hampers?
Yes. We can create candle gift hampers featuring jar candles, decorative candles, bubble candles, and other combinations depending on your requirements.
21. Do you offer corporate candle gifting?
Yes. We accept customized corporate gifting requirements and can create candle sets according to the occasion, quantity, budget, fragrance preferences, and branding requirements.
22. Can I order candles as wedding or return gifts?
Yes. We offer customized candle orders for weddings, birthdays, baby celebrations, festive gifting, return gifts, and other events. Minimum order quantities may apply depending on the customization.
Custom Candles & Bulk Orders
23. Can I order customized candles from Soil and Scent?
Yes. We offer customized candle designs for personal events, gifting, weddings, corporate orders, and special occasions.
24. Can I choose the candle colour and fragrance?
For selected customized orders, customers can discuss preferred colours, fragrances, designs, and packaging with us. Availability depends on the required quantity and materials.
25. Do you accept bulk candle orders?
Yes. We accept bulk and wholesale orders for events, corporate gifting, weddings, return gifts, and other occasions.
26. Is there a minimum order quantity for customized candles?
Minimum order quantities depend on the product, level of customization, packaging requirements, and order quantity. Contact us with your requirements for a quotation.
27. Can you add custom branding or logos to candle packaging?
Yes, selected bulk and corporate orders can include customized packaging or branding, subject to quantity and production requirements.
28. How long does a customized candle order take?
Production time depends on the candle design, quantity, customization, fragrance, packaging, and current order schedule. Please contact us before ordering for an estimated production timeline.
Shipping & Packaging
29. How are Soil and Scent candles packaged?
Our candles are carefully packaged to help protect them during handling and transportation. Packaging may vary according to the candle design and order type.
30. Are glass jar candles safely packed for shipping?
Yes. Glass jar candles require protective packaging, so we use suitable cushioning and protective outer packaging to reduce the risk of damage during transportation.
31. Do you ship candles across India?
We aim to serve customers across India. Shipping availability and charges may vary according to the delivery location, product, and order size.
32. How long does candle delivery take?
Delivery time depends on the destination, product availability, order processing time, and courier service. Customized and bulk orders may require additional production time.
33. What should I do if my candle arrives damaged?
Please contact us as soon as possible after delivery with your order details and clear photographs of the product and packaging. We will review the issue and assist you according to our applicable damage and replacement policy.
Candle Safety
34. Are scented candles safe to use indoors?
Candles should always be used responsibly. Place the candle on a stable, heat-resistant surface, keep it away from flammable materials, and never leave a burning candle unattended.
35. Can children or pets use candles?
Burning candles should be kept out of reach of children and pets. Children should not handle or light candles without appropriate adult supervision.
36. Can I burn a candle near an air conditioner or fan?
It is best to avoid placing a burning candle in a strong draft or directly under airflow from a fan or air conditioner, as moving air can affect the flame and burn pattern.
Orders & Customer Support
37. How can I order Soil and Scent candles?
You can browse our candle collections and product pages on our website and place an order online. For customized, bulk, corporate, or event orders, contact us directly with your requirements.
38. Can I request a customized gift set?
Yes. We can discuss customized combinations of candles, fragrances, colours, quantities, and packaging for suitable orders.
39. Can I buy candles for a special event in bulk?
Yes. We can cater to bulk requirements for weddings, corporate events, birthdays, festive occasions, return gifts, and other celebrations.
40. How can I contact Soil and Scent for a custom order?
For custom or bulk requirements, contact us through the contact details provided on our website. Please mention the candle type, quantity, preferred fragrance or colour, event date, and packaging requirements so that we can assist you more quickly.
Why Choose Soil and Scent?
41. Why should I choose Soil and Scent candles?
Soil and Scent combines fragrance, thoughtful design, and handcrafted aesthetics to create candles for everyday ambience and meaningful gifting. Our range includes scented candles, decorative candles, customized candles, and gifting options for different occasions.
42. Are Soil and Scent candles suitable for home décor?
Yes. Many of our decorative candles are designed not only for fragrance and ambience but also to complement home décor. Floral, pillar, bubble, mandala, and other sculptural candles can add a decorative element even when displayed unlit.
43. Can decorative candles be used as gifts?
Yes. Decorative candles are a popular gifting choice because they combine visual appeal with the experience of fragrance and candlelight. They are suitable for birthdays, housewarmings, weddings, festive gifting, and special occasions.
44. What makes Soil and Scent different?
Our focus is on bringing together nature-inspired aesthetics, fragrance, handcrafted designs, and thoughtful gifting. We create products intended to make everyday spaces feel warmer, calmer, and more personal.
Quick Customer Questions
45. Do you sell scented jar candles?
Yes. Soil and Scent offers scented jar candles in selected fragrances and sizes.
46. Do you sell decorative candles?
Yes. Our collection includes decorative candles such as floral, pillar, bubble, mandala, and other artistic designs.
47. Do you make candles for weddings?
Yes. We create customized candles for wedding favours, return gifts, guest gifts, and wedding-related events.
48. Do you make corporate gifts?
Yes. Customized candle gifting can be arranged for corporate events, employee gifts, client gifts, festive gifting, and special occasions.
49. Can I order a small quantity of candles?
Yes, standard products can generally be ordered individually through the website. Customized and bulk orders may have minimum quantity requirements.
50. Where can I buy Soil and Scent candles?
You can purchase Soil and Scent candles through our official website. Browse the product collections to see currently available candles, fragrances, and gifting options.