At Soil and Scent, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following information when you use our website or place an order:

• Personal Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Payment details required to process your order. Payment information may be securely processed by our payment gateway partners.

• Website Usage Information: IP address, browser type, device information, and basic information about how you use our website.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.

• Send order confirmations, shipping updates, and other service-related communications.

• Respond to your questions and customer service requests.

• Improve our website, products, and services.

• Prevent fraud and maintain website security.

• Send promotional offers and updates only where you have opted to receive them.

3. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers only when required to provide our services, such as:

• Payment gateway providers for processing payments.

• Courier and delivery partners for delivering your orders.

• Technology and website service providers who help us operate our website.

• Government authorities or legal agencies when required by law.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online method of transmission or storage can be guaranteed to be completely secure.

5. Your Choices

• You can choose not to receive promotional emails or messages from us by using the unsubscribe option where available.

• You may contact us to request correction or update of your personal information.

• For privacy-related requests, please contact us at soilandscent@gmail.com.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: soilandscent@gmail.com
Phone: +91 8789028909